Visitor Access Guide for Ngilgi Cave Ancient Lands Experience

Visitors will find the entry welcoming and accessible, with ramp access and helpful staff on site.

• Step-free and slip-resistant access.
• Wide doors and wheelchair-accessible counters.
• Clear signage with high contrast and easy-to-read fonts.
• Bookings are essential and can be made online, by phone, or by email.

Carer and companion card holders

• We accept the national Companion Card. Bookings are essential.
• We offer free admission to a carer or companion of an individual with a valid Companion Card.
• To make a booking, please call us on (08) 9757 7411 or email [email protected].

Accredited assistance dogs are welcome across the site. As Ngilgi Cave is located within a national park, general pet access is restricted under WA Parks and Wildlife Service regulations.

• For more information, visit Pets in Parks – Department of Biodiversity, Conservation and Attractions.
• Please call ahead on (08) 9757 7411 and provide proof of service dog certification on the day of your visit.
• Assistance animals must wear an identifying harness or vest.
• Due to narrow stairwells, assistance animals may not be able to accompany visitors inside the cave. Our team can help discuss alternate arrangements.

Ngilgi offers two complementary experiences. An above-ground interpretive journey through native bushland, and a self-paced walk through the limestone cave.

Above-ground (Ancient Lands Experience)

• Step-free, fully accessible pathways throughout.
• Hard-packed gravel and boardwalk surfaces.
• Accessible exhibits and rest seating along the trail.
• Wide, gently sloped ramps with handrails.

Below-ground (Ngilgi Cave):

• Entry involves 350 stairs and requires moderate mobility.
• The experience is self-guided, with rest platforms throughout.
• The cave is not wheelchair accessible.

Accessible toilet facilities are available on the ground level, inside the ticket office.

• Step-free entry and wide door access.
• Accessible toilets with grab rails and sufficient turning space.
• Baby change tables are provided.
• Facilities are clearly signed and easily located.

We recommend dressing for outdoor and cave environments.

• Flat-soled, enclosed shoes are recommended.
• Sun protection and insect repellent are recommended.
• Weather conditions can vary. Please check the forecast and bring suitable clothing.
• Ngilgi Cave’s temperature is around 20°C and is humid year-round.

Ngilgi Cave and the surrounding landscape can be visually and acoustically stimulating. We aim to support visitors in preparing for a calm and positive experience.

• Quietest times are weekday mornings.
• Quiet outdoor seating areas are available throughout the Ancient Lands trail.
• Plain English signage is used across the site.
• A Social Story is in development to support pre-visit planning.

We are working to support visitors with low vision or hearing impairment through inclusive design and interpretation.

For visitors who are blind or have low vision:

• Large-font, high-contrast signage throughout.
• Low-sheen finishes used on interior surfaces.
• Above-ground trail features clear edges and tactile installations.

For visitors who are Deaf or hard of hearing:

• Visual interpretation is available throughout the Ancient Lands Experience.
• The cave experience is self-paced with written interpretive signage.

The site has clear emergency procedures in place and is equipped to support visitors with access needs. While ground-level evacuation routes are step-free, please note that access to the cave is only available via stairs.

• Ground-level evacuation routes are at least 900mm wide and step-free.
• Exits are clearly signed with visual and tactile markers.
• Audible and visual evacuation alarms are installed.
• Staff are trained in evacuation support and first aid.
• A defibrillator and first aid kit are available on-site.
• Visitors who may require assistance are encouraged to advise the staff on arrival.
• Note: The cave environment includes 350 steps and confined spaces; independent mobility is required in case of emergency.