FAQs about Capes Foundation Experiences

Prams are not permitted inside the caves or in lighthouses due to stairs and narrow passages. Backpacks and backpack child carriers are not permitted, however front-worn baby carriers are very welcome. If you have a backpack, we recommend leaving it in the car on arrival.

Prams and backpacks are welcome at Capes Raptor Centre and on the lighthouse grounds.

Yes. Service animals with certification are welcome across all of our experiences.

We do not allow pets onsite as all our experiences are located in national park. For more information on pets in WA national parks, head to Parks and Wildlife Services. 

No. We do not allow pets onsite as all our experiences are located in national park. For more information on pets in WA national parks, head to Parks and Wildlife Services. 

Online booking is recommended to ensure you secure your preferred session. Our tours and experiences often sell out, especially during peak periods. You can book at the ticket desk on arrival if tickets are available.

Yes, head to your booking confirmation email and click on the Booking Amendment & Cancellation link to change your ticket time/date or get a refund. You can also contact us as early as possible to discuss changes.

We offer free cancellation on all experiences as long as they are cancelled prior to 5pm AWST the day before.

Yes, absolutely! Reach out via email, phone, Whatsapp or live chat and our team will assist. We have a customer service team member available 9am – 5pm AWST everyday to answer your questions (and they are a real human with plenty of local knowledge)!

Yes, gift options are available here.

No, we do not offer family passes and we do not offer multi-site/multi cave passes.

A child ticket is half the price of an adult ticket across most of our experiences, offering great value year-round.

Yes, please contact us directly for group and school bookings.

Personal photography is welcome across our experiences, however, you cannot take selfie sticks or tripods into the caves and lighthouses.

For safety reasons, you cannot take your phone on the Forest Adventures course. We recommend booking a helmet mounted action camera to capture the adventure!

Yes. You can use flash across all of our experiences except for Capes Raptor Centre, as this negatively impacts on the birds welfare.

Drones are not permitted at any Capes Foundation site without prior written approval. This is for wildlife protection, visitor safety and heritage preservation.

All drone operators must comply with Civil Aviation Safety Authority (CASA) regulations under Part 101 of the Civil Aviation Safety Regulations. 

Email [email protected] for more information.

Yes. Caves maintain a cool, stable temperature year-round and remain open.

Maybe. Our flight arena is only partially protected from rain, so if heavy rain is predicted, we will shift it to an undercover area for an up-close bird encounter instead. We don’t want you (or the birds!) getting uncomfortably wet. The type of bird you meet will differ depending on the experience. We always recommend bringing a raincoat on wet days as the Bird of Prey Trail is outdoors.

Yes. Lighthouse tours will be open in all weather conditions including wind – so make like a lighthouse keeper and prepare for the weather! They may only be adjusted in extreme weather for safety.

Jewel Cave and Cape Leeuwin Lighthouse have cafes on-site.

Our other experiences offer snacks, drinks and ice-creams.

Yes. You can bring your own food and drink but please note you can only take water into the caves. All other food and drink needs to remain in a sealed bag. Picnics are welcome in designated areas.