Visitor Access Guide for Mammoth Cave

Visitors will find the entry welcoming and accessible, with step-free access and helpful staff on site.

• Step-free access.
• Wide doors and wheelchair-accessible counters.
• Clear signage with high contrast and easy-to-read fonts.
• Bookings are essential and can be made online, by phone, or by email.

Carer and Companion Card holders

• We accept the national Companion Card. Bookings are essential.
• We offer free admission to a carer or companion of an individual with a valid Companion Card.
• To make a booking, please call us on (08) 9757 7411 or email [email protected].

Accredited assistance dogs are welcome throughout the Mammoth Cave site. As the cave is located within a national park, general pet access is restricted under the regulations of the Western Australian Parks and Wildlife Service.

• For more information, visit Pets in Parks – Department of Biodiversity, Conservation and Attractions.
• Please call ahead on (08) 9757 7411 and provide proof of service dog certification on the day of your visit.
• Assistance animals must wear an identifying harness or vest.
• Due to narrow stairwells, assistance animals may not be able to accompany visitors inside the cave. Our team can help discuss alternate arrangements.

Mammoth Cave offers a mix of forest trails, boardwalks and a self-guided underground cave experience.

Above-ground:

• Step-free access to the ticket office and toilets.
• Forest trail includes steps and may not be suitable for mobility aid users.
• Clear path signage and directional markers throughout.
• Quiet rest areas are available outdoors.

Cave Access:

• The full cave experience includes 370 steps.
• The first chamber of the cave is accessible via a gently sloped boardwalk.
• Wheelchair access is available to the first 30 metres of the cave. Visitors can view stalactites, stalagmites and stream beds from the accessible entry area.
• Prams are not permitted inside the cave.
• Self-guided audio tours are available and can be completed at your own pace.
• Please call ahead if you’d like to discuss whether cave access is suitable.

Accessible toilet facilities are available above ground, near the main entrance.

• Step-free entry and wide door access.
• Accessible toilets with grab rails and sufficient turning space.
• Baby change tables are located within accessible toilet facilities.
• Facilities are clearly signed and easily located from main pathways.

We recommend dressing for outdoor and cave environments.

• Flat-soled, enclosed shoes are recommended.
• The cave temperature varies between around 15°C in summer and a cool 6°C in winter.
• Sun protection and insect repellent are recommended for above-ground areas.
• Weather conditions can vary. Please check the forecast and bring suitable clothing.

Mammoth Cave offers a peaceful natural environment and a low-light cave setting, aiming to provide a comfortable visit for guests with sensory sensitivities.

• Above-ground areas provide quiet spaces with natural light.
• Plain English signage used across key locations.
• Multi-language audio tour devices are available and adjustable for comfort.
• A Social Story is in development to support pre-visit planning.

We are working to support visitors with low vision or hearing impairment through inclusive design and interpretation.

For visitors who are blind or have low vision:

• Large-font, high-contrast signage throughout.
• Low-sheen finishes used on interior surfaces.
• Verbal storytelling provided via audio guide.
• Paths are well-defined and low-sheen surfaces minimise glare.

For visitors who are Deaf or hard of hearing:

• Visual signage and static displays are provided throughout.

The site has clear emergency procedures in place and is equipped to support visitors with access needs. While ground-level evacuation routes are step-free, please note that access to the cave is only available via stairs.

• Ground-level evacuation routes are at least 900 mm wide and step-free.
• Exits are clearly signed with visual and tactile markers.
• Audible and visual evacuation alarms are installed.
• Staff are trained in evacuation support and first aid.
• A defibrillator and first aid kit are available on-site.
• Visitors who may require assistance are encouraged to advise the staff on arrival.
• Note: The cave environment includes 370 steps and confined spaces; independent mobility is required in case of emergency.