Visitor Access Guide for Jewel Cave

Visitors will find the entry welcoming and accessible, with step-free access and helpful staff on site.

• Step-free and slip-resistant access.
• Wide doors and wheelchair-accessible counters.
• Clear signage with high contrast and easy-to-read fonts.
• Bookings are essential and can be made online, by phone, or by emai

• We accept the national Companion Card. Bookings are essential.
• We offer free admission to a carer or companion of an individual with a valid Companion Card.
• To make a booking, please call us on (08) 9757 7411 or email [email protected].

Trained service dogs are welcome at Jewel Cave. As the site is located within a national park, general pet access is restricted under WA Parks and Wildlife Service regulations.

• For more information, visit Pets in Parks – Department of Biodiversity, Conservation and Attractions.
• Please call ahead on (08) 9757 7411 and provide proof of service dog certification on the day of your visit.
• Assistance animals must wear an identifying harness or vest.
• Due to narrow stairwells, assistance animals may not be able to accompany visitors inside the cave. Our team can help discuss alternate arrangements.

Jewel Cave includes forested surroundings, visitor facilities and a fully guided underground cave experience.

Above-ground

• Step-free access to the ticket office, café, shop and toilets.
• Accessible toilets are located near the ticket office.
• Accessible unisex toilets with baby change facilities.
• Wide paved and boardwalk pathways with rest stops throughout the site.
• Ramps in place across key visitor areas with compliant gradients and handrails.

Cave Access

Access to the cave requires climbing 250 stairs, with no lift available. The tour includes multiple rest stops and guided commentary at each landing.

• Moderate fitness and mobility required.
• The cave is not accessible for wheelchairs or prams.
• The entry path to the cave includes stairs and handrails.
• Visitors can discuss suitability with staff ahead of time.

Accessible toilets are located inside the ticket office and café.

• Step-free entry and wide door access.
• Accessible toilets with grab rails and sufficient turning space.
• Baby change tables are located within accessible toilet facilities.
• Facilities are clearly signed and easily located.

We recommend dressing for outdoor and cave environments.

• Flat-soled, enclosed shoes are recommended.
• The cave remains around 17°C year-round.
• Sun protection and insect repellent are recommended for above-ground areas.
• Weather conditions can vary. Please check the forecast and bring suitable clothing.

Jewel Cave offers a peaceful natural environment and a low-light cave setting, aiming to provide a comfortable visit for guests with sensory sensitivities.

• Rest stops are available throughout the tour.
• Above-ground areas offer quiet seating and low-stimulation spaces.
• Plain English signage is used across key locations.
• A Social Story is in development to support pre-visit planning.

We are working to support visitors with low vision or hearing impairment through inclusive design and interpretation.

For visitors who are blind or have low vision:

• High-contrast, large-font signage is used site-wide.
• Matte, low-sheen finishes used on interior surfaces.
• Verbal storytelling is a key part of the guided tour.

For visitors who are Deaf or hard of hearing:

• Tours are delivered verbally in groups.
• Visual interpretation is available in the Interpretive Centre.

The site has clear emergency procedures in place and is equipped to support visitors with access needs. While ground-level evacuation routes are step-free, please note that access to the cave is only available via stairs.

• Ground-level evacuation routes are at least 900 mm wide and step-free.
• Exits are clearly signed with visual and tactile markers.
• Audible and visual evacuation alarms are installed.
• Staff are trained in evacuation support and first aid.
• A defibrillator and first aid kit are available on-site.
• Visitors who may require assistance are encouraged to advise staff on arrival.
• Note: The cave environment includes 250 steps and confined spaces; independent mobility is required in case of emergency.